Chick-fil-A turns to iPads and FaceTime to assist pace up drive-thrus

Chick-fil-A is exploring a wide range of methods to hurry up its drive-thru strains, together with turning to dependable Apple services and products. A brand new report from Insider in the present day highlights Chick-fil-A’s new initiatives, starting from ghost kitchens to iPads and FaceTime.

Chick-fil-A is going through criticism for its drive-thru strains, which have grown even longer amid the COVID-19 pandemic. As in the present day’s report explains, the corporate confronted 4 lawsuits in 2020 over its drive-thru strains, centered on complaints from adjoining companies who say the strains block their buildings and make it difficult for purchasers to seek out parking.

A technique Chick-fil-A is utilizing iPads is solely to take orders. Drive-thru employees in lots of areas are geared up with iPads to take orders from prospects in line earlier than they hit the standard speaker. The report explains:

The basic drive-thru includes prospects pulling as much as a speaker, ordering, then pulling as much as a second window to gather meals.

Not so at Chick-fil-A. The chain stands out from the drive-thru crowd largely because of its employees with iPads who take orders from automobiles even earlier than they attain the window. At Chick-fil-A, ordering and supply are “zones,” not set areas.

Chick-fil-A, nevertheless, is now trying to take its use of iPads to the subsequent degree. The corporate is piloting a brand new initiative the place workers work at home and take orders through FaceTime. In a press release to Insider, Chick-fil-A defined that that is being utilized by some areas amid unhealthy climate and the pandemic to guard workers:

Chick-fil-A confirmed to Insider that that is basically a tech-savvy twist on having employees stroll out to take orders. The pill permits prospects to see employees face-to-face, with out having to attend for them to achieve the precise constructing.

“Some eating places are utilizing this throughout excessive climate as one other measure to guard Crew Members and/or for added social distancing throughout COVID,” Chick-fil-A stated in a press release. “It permits the Crew Member to remain inside, whereas nonetheless providing friends the pleasant buyer expertise of a smiling Crew Member.”

A viral TikTok from earlier this month provided a take a look at how this works:

The complete report at Insider highlights different initiatives Chick-fil-A is deploying to hurry up its drive-thru strains, together with new uniforms, climate pods, and heated canopies and shelters.

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