OnePlus takes nice satisfaction in the way it handles buyer suggestions, generally even conceding its place to accommodate their requests. It’s, nonetheless, removed from good as this newest incident round a person survey demonstrates. It could have been a easy clerical error however when OnePlus requested house owners of the OnePlus 7 and OnePlus 7T in regards to the At all times-On Show function that got here with OxygenOS 11, these house owners had been up in arms as a result of that function was not made obtainable to these gadgets with out prior warning or clarification.
At all times-on Show has been one of the vital requested options from customers to the purpose that OnePlus ultimately agreed to implement it. It arrived along with OxygenOS 11 and Android 11 and customers had been positively enthusiastic about it. Sadly, it appears to solely apply to the OnePlus 9 and OnePlus 8 generations because the steady OxygenOS 11 replace for the OnePlus 7 and 7T was silent on that function.
Now OnePlus is asking house owners to fill in to offer their suggestions on the replace and asks about their expertise with the AOD function. Customers positively made their displeasure recognized on the OnePlus boards for what they thought of to be an insulting query given the context. It’s, after all, a single non-essential function and might need been only a clerical error however the incident has rubbed salt on nonetheless open wounds.
The OxygenOS 11 replace for each telephones has been broadly considered buggy and, for some, virtually unusable. There may be, after all, no method to return to the older Android 10 model, particularly with out wiping one’s telephone utterly. A vocal variety of customers haven’t solely known as out OnePlus over it but in addition acknowledged their departure from the model.
A few of these have identified this survey for instance of how OnePlus doesn’t hear or take note of person suggestions, which makes the train moot and tutorial for them. To be truthful, although, there are additionally situations the place OnePlus has certainly listened or at the very least acknowledged the neighborhood’s issues however its silence over the OnePlus 7 OxygenOS 11 replace and lacking AOD function isn’t serving to its trigger.